Management Skills for Technical Professionals

Code - BC-200 Duration - 3 days

Management skills for today’s Service, Communications and Technology sectors are rigorous and demanding. New skills are needed to achieve overall objectives; but these skills do not come naturally - they need to be learned. This course helps you to understand and learn them. After three days, you will have the professionalism to put them into practice.

This focused and highly researched course is very participative and provides delegates with guidance on how they can develop key skills needed when they move into a managerial role.

The course is designed to be as practical as possible. The format includes individual and group practice, role-play and input from the course leader.

On Completion Delegates Will Be Able To:

• Identify the key elements of management
• Understand the importance of clear communication to the effective manager
• Develop skills and techniques to manage people more professionally

Who Should Attend

Anyone who is new to, or will soon be in an management role. The course will also benefit anyone who has been in management for some time and needs an updated insight to current thinking.

Course Content

Management Fundamentals

• Introductions and course objectives
• The nature of managerial work
• The qualities of good managers
• Management and leadership
• Management challenges

Leading & Motivating Your Team

• Communicating team goals
• Using different leadership styles
• An understanding of ‘motivation’
• Proving job satisfaction for your team
• Leading and motivating through change

Problem Solving

• Types of Problems
• Understanding A Problem
• A 4-step problem solving method

Influencing & Negotiating

• Factors To Consider
• Principled-Based Vs Positioned-Based
• A 5-stage negotiating model

Personal Effectiveness: Time Management

• Time management principles
• Dealing with time wasters
• Planning and prioritising
• Effective delegating

Making Understandable Presentations

• Planning the content
• Preparing the support materials
• Delivering your presentation

Running Better Meetings

• What makes an effective meeting
• Planning and setting the agenda
• Chairing and contributing to meetings
• Ensuring effective follow-up

Communication Fundamentals

• How we process information
• How to listen to understand
• Powerful questioning
• Building Rapport

Communicating Through Coaching

• Coaching Defined & Coaching Skills
• Coaching with The GROW Model
• When to Use Coaching

Having Honest Conversations

• Using Emotional Intelligence (EI)
• Giving Feedback or Criticism
• A Framework for Feedback

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